EOSC Service Management System (SMS)
Main session owners:
Matt Viljioen, EGI
ABOUT THE SESSION
The EOSC Service Management System (SMS) covers all aspects of service delivery within the EOSC Core. This session provides an overview of the status and future plans of the different processes within the EOSC SMS. Although a number of these processes are not immediately visible to the end users, they all remain critical to trusted production delivery within EOSC.
RELEVANCE TO EOSC
The SMS supports all aspects of the production delivery of EOSC Core services within the EOSC Future project.
AGENDA
| Time | Agenda | Speaker |
| 11:00 – 11:15 | The EOSC SMS – What it is, its processes and overview of their maturity Presentation | Matt Viljoen |
| 11:15-11:25 | The Core and Exchange Portfolios including intro of the two portfolios, the inclusion criteria, future planned evolution Presentation | Montserrat González Ferreiro |
| 11:25-11:35 | Continuous Improvement for the EOSC Core, SMS and Software Quality Assurance Including the EOSC Core requirements gathering, SMS Auditing programme and SQA work Presentation | John Shepherdson |
| 11:35-11:55 | Security and Trust in EOSC and Operational Processes: Changes and Releases, Capacity/Availability Management what these processes are and particular focus on the benefits for the end users Presentation | Matt Viljoen |
| 11:55-12:15 | User facing Processes – Order Management and Helpdesk including simple demos showing Order Management/Helpdesk in action Presentation | Pavel Weber |
| 12:15-12:30 | Discussion and Questions |
(RE)WATCH
Do you want to (re)watch the session? Take a look below.
If you want to (re)live the full Symposium? Take a look at the EOSC Portal youtube channel.
